Terms and Conditions for your Treatment

 The treatment plan that we provide you with is personal to you and is a record of the dental treatment you require, as discussed at your consultation.    

  Your treatment plan includes what we intend to do for you, which teeth the treatment involves and how much it will cost.

   Any treatment plan cost estimates are valid maximum 3 months from issue. Should a fee increase occur within this period, we will honour the quoted amount as long as you start your treatment before the three months are up.

   Dental treatment is sometimes complicated and the mouth is a constantly changing environment. Sometimes it might be necessary to change the plan according to your treatment need. This may also alter the cost of the treatment plan. Should this happen, we will inform you of the reason and explain the changes at the earliest opportunity.

   You are entrusting your dental health to Da Vinci Dental. We must also be able to trust you with your teeth. You must comply with all reasonable requirements set out by your dentist or therapist in order to improve and maintain the health of your mouth and facilitate your treatment. This will include, but is not limited to, oral hygiene, diet and sugar intake, smoking cessation and drugs or alcohol intake in order to make sure that the outcome of your treatment is of the high standard that you expect from Da Vinci Dental.

   We also require you to turn up for your appointments with time. We allocate time for our patients to receive the treatment they need, and we do not rush. This means that if you are running late your dentist may feel they need to reschedule your appointment to allow the appropriate time for your treatment and give you the best possible care.

   Our appointments require either payment up front or a deposit for the part of the treatment you are to receive at your next visit. This makes sure that you are just as committed to us as we are to you, and that we have only patients who are serious about excellent dental treatment here at Da Vinci Dental. Deposits for appointments vary depending on the length and complexity of your treatment.

   If you are unable to attend your appointment with us you must give us 24 hours notice. If you fail to do so you will be charged or you will lose your appointment deposit. Should you fail two appointments with us in a treatment course, we reserve the right to reassess your commitment to us as a patient and it may be necessary to discharge you from our service.

   We are an extremely busy practice and failure to attend or give enough notice could mean we are unable to offer our high standard of service to another patient.

   During your treatment you may be asked to read and sign further consent forms. These will relate to specific parts of your treatment, which may be made up of different disciplines in dentistry. We will always inform you about all the risks and benefits of the proposed treatment so it is essential that you read these carefully and ask any questions before commencing with that part of the treatment. Our wonderful team are great at explaining and will help you with any questions you may have.

   Our work is guaranteed for 1 year from the day of fitting and will cover failure of restorations (filings) and laboratory work such as crowns and bridges. The guarantee does not include failure due to lack of proper cleaning and home care, breakage due to trauma, inappropriate use or deliberate damage, new decay, gum recession exposing edges of crowns/bridges, periodontal (gum) disease or habits such as nail biting.

  Aligners, Braces treatments at Da Vinci Dental will carry different guarantees and this will be discussed with you if they are included in your treatment plan. Work will only be guaranteed if you attend Da Vinci Dental for your regular dental check-ups and hygiene visits as prescribed by your treating practitioner. You may extend your warranty for a further year by committing to one of our dental membership plans.

  You must pay your fee when your treatment (or each part of your treatment) starts. You should ensure that you have made appropriate financial arrangements to cover all of your treatment prior to the start of the treatment plan. Should you require information about dental financing, we will be happy to help you and arrange this for you.

  In the event that your treatment has been paid for but cannot be completed by you or your dentist, any credit remaining will be refunded to you.

However, deposit that is paid for braces, bridgework, crowns, digital smile design, gum rejuvenation, mock-up, teeth whitening, veneers, wax-up, dentures or complex treatment is not refundable once the treatment is started (even it is just an impression that was taken). We put passion in our work and we are committed to your treatment.

  As a patient of Da Vinci Dental, it is your duty to update us on any address or

telephone number changes. We will ask you to periodically update your medical history form with us. This is a legal requirement and you must answer every question truthfully in order for us to care for you safely.

  We take clinical photographs only with your consent as part of our diagnosis and treatment process. This photographs may be used for education and marketing. We will always endeavour to anonymise photographs so that you cannot be recognised.

   You can expect to be met with the utmost courtesy and warmth at Da Vinci Dental. Our team are always ready to help you with anything you may need and will work very hard to make sure you are happy and looked after. Should you decide that you want to be rude or abusive to them, you will be shown the door.

   For health and safety reasons, we do not permit children or vulnerable persons to attend the practice. We are a Private Practice and we treat only adults 18+ .

   Accepting your treatment plan implies that you have read, understood and accept the above terms and conditions and our schedule of fees. Should you have any questions regarding your treatment please make sure that you ask them before commencing your treatment – we will be happy to answer them for you.

ION-Sei Refund/Return Policy 

If you are unsatisfied with your purchase from us for any reason, you have 30 days from the date of shipment to request a full refund. 

To start a return, you can contact us at hello@davincidental.ie If your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please be aware that with the current situation Covid-19 we can accept the return if the brush was used.

You can always contact us for any return question at hello@davinicdental.ie

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.  

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on replacement toothbrush heads, supplements, toothpaste, gels.

We are not responsible for any improper usage of any device ,toothpaste, supplements.

We are not responsible for any injuries.

Exchanges
The fastest way to ensure you get what you want is returning the item you currently have, and then make a separate purchase for the new item after your return is accepted.

Refunds
We will notify you when we receive and inspect your return. When your return is approved, you will be automatically refunded in your original payment method. Please remember it may take up to 30 days for the refund amount to appear on your card statement or on your bank account.

   We are delighted that you have chosen Da Vinci Dental for your dental treatment and we look forward to starting your journey and being with you every step of the way to your perfect smile.